Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of unusualneeds.com.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***v –
Everything works.
Customer –
Works great with MacBook pro. Thank you for quality product :). Pleasant experience buying from your store.
O***z –
No problem activating Dex on S10 +. Excellent quality, with premium finishes, highly recommended
D***) –
Before the MSC came in a couple of weeks, everything is fine, the ports work)
Customer –
superb & fast delivery trustiness brand
Customer –
Perfect. He arrived early. Many thanks to the Baseus brand
C***l –
Divine, useful and great
E***z –
Very good product, works correctly with my huawei mate 20 pro, highly recommended store.
Z***e –
good product, I recommend this product.
A***n –
The quality of materials at altitude, baseus keeps the brand, tried and with the phone and laptop, everything works, bought because of the additional USB and RJ45 (in the laptop no) everything is perfect, HDMI did not try, charge through the device goes
Customer –
Everything looks cool, I can not check the performance yet. The order went a little less than a month
N***n –
Everything is super!!! Quality, aluminum, glass, heavy. With the function copes as it should. Packed perfectly. Thank you very much to the store for the excellent work recommended
K***a –
Excellent quality and fast delivery! Connected the monitor, it became much more convenient to work.
D***n –
Excellent product I love super fast shipping I arrive in 10 days
M***T –
Works perfectly with my Mackbook Pro 15. Connected 2 monitors, Ethernet cable without any issues. Superb Baseus packaging. Fast shipping to Israel.
M***k –
The cover on the Internet connector is fragile, it falls out all the time if you slightly move the cable. Well, the contact accordingly disappears …
A***o –
Super thing, though in Moscow today found for 2300)))
Customer –
The product works as expected. I have tested all the ports and they work excellent. The parcel arrived after 10 days. The products looks and feels high quality.
B***y –
All Clas, came a new one for 19 dnev, yakust is good. Eddina problem I felt scared and bought without HDMI, ale ce my pardon
M***v –
Pretty fast shipping Gloss quickly gets dirty, stuck with a film. I connected an external SSD with Windows 10 + USB 3.0 to 128 GB and a memory card, I did not find heating. I did not try to charge. But the USB-C connector there is only for receiving current.
Customer –
Quality
A***k –
Good quality came in a week
E***o –
Good quality goods. Everything works as in the description did not try, Only Connect 2 monitors via HDMI. The TV in 4K 60Hz works without problems one and the second connector. Flash drives and USB are all good too. Network cable is also without problems. Slightly heated, but not critical. The goods are satisfied. Recommend.
R***Y –
The goods arrived surprisingly fast 12 days!!! All in excellent condition!! Works Super, very satisfied!