Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of unusualneeds.com.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***r –
Super happy, my lights are great. I will find place for them
T***n –
Super! The store is well done, in a week was in Ukraine.
O***Y –
Everything works, I advise
A***y –
Good tape, can be controlled from phone through app. Minus the star, the store greedy, did not add the battery, it’s offensive, hot
A***v –
All is Well goods Super
A***r –
todo perfecto
L***a –
Everything is OK, thanks)
I***v –
Everything is fine! No batteries! The tape is the most simple, pay attention to it!
A***r –
Just as expected. Good.
Customer –
It works, it’s okay. It came very quickly, in just 14 days. Only here Blue is not blue but Birch.
A***s –
I arrive in a good time, they always take a good time but this purchase was too fast, a good at Luminosity
D***v –
Class works! Came quickly a week earlier, well done!
C***n –
Everything is fine and quickly reached, connected it is wonderful, it blinks and blinks, I recommend the store!
S***r –
Robocha
R***n –
good,working
D***l –
For such a price fire, I advise) two-sided Scotch, you can glue wherever you want, it’s a pity of white color there! As a blinker for the new year will go, delivery is fast and packed qualitatively)
Customer –
All is cool)
M***a –
This strip is great.Easy to use.Fast delivery
A***a –
Under the description came up. In the collection the remote, qualitatively packed, without damage. The question is, how do I sculpt it?
C***b –
Everything came in very good shape. Recommend store
S***o –
High grade! Everything is in the openwork, there are no problems! delivery lightning + delivery by courier. I recommend definitely!
A***v –
Got a tape with ice and put in the car. looks super! Control from mobile phone is very convenient and there are many options to change the movement of bulbs, color and flashing speed. thanks to the store.
O***a –
It quickly shines bright, there is a remote control
R***v –
A good tape, cheap because there are not multi-color LEDs, but in order red, green, blue… But when you put the tape at the table, or the TV colors are mixed, and turn into other colors) that is, there is no point in buying to put on an open space, and so a very good tape, delivery about 20 days to Chelyabinsk region.
Customer –
Everything according to the description, but it took too long to reach the CDMX, but the LED strip comes with its glue and handles the color very easy thanks to the remote, all colors, red, blue, yellow, green, white, as it is rgb I recommend the store and their products, wish they could do something to make the shipments faster.
G***z –
Delivery fast, goods dovolna.
G***a –
For this price they are good. I like them. Glow brightly!
N***n –
Everything works.
S***g –
nice little cheap strip for a little indirect. Be forewarned however that it is three separate LEDs for the red, the blue, and the green. Don’t expect to see yellow, orange, white, or any other color between the 3 primary colors, without doing some mixing of your own(maybe). However as long as you know the limitation ahead of time or at least expected it like I did, it’ll be a nice little background light for you.
K***r –
Lights Super, well packed. Glowed from start without any problems and shinning still 🙂
Customer –
Very long was the parcel
C***o –
2eme purchase and item at the top, super fast shipping, received in just 12 days in Switzerland
E***a –
Everything works. Delivery in time. Thank you.
F***b –
Very fast arrived product quality really nice welcome to come from Azerbaijan
K***r –
All Worked Nice
L***r –
I liked it very and it arrived fast
Y***m –
All came neatly packed, not yet checked))
S***s –
For my specactive is a quality product
I***d –
Very fast shipping
Customer –
Delivery is fast, 1 month to Minsk. I ordered 5 m. Beautiful
M***v –
Everything is well packed, corresponds to the description, until I checked in the work, it came in 2 weeks, arrived at New Mail
R***r –
The remote not working, but complained to the store. Now all seems fine.
M***d –
Very beautiful and came quickly did not delay and beautiful lighting
G***a –
Everything is fine, it was about a month and a half
Customer –
The tape is whole and works, the remote is also fixed, but the batteries are not included, to the Chelyabinsk region 17 days, track tracked.
K***e –
Good product
A***. –
Everything perfect and look great
K***e –
very happy with the products
A***a –
For 600 rubles it is divine!! Very easy installation and five meters enough already for half the room
Z***n –
Works and shines
3***r –
Everything works fine
A***r –
He arrived in a month in Mexico, very well packed as I have bought the same with other vendors and do not come in packaging, only the one on the shipment. I asked for a subway and even though it was with promotion I got excellent and in an understandable time, guide by mail americas with AESS shipping.
M***s –
They work perfectly already is the second time I buy from this store. The first time was without in command this time with the command that comes without batteries. I haven’t tried the controls yet. I ‘ve given to confirm order without checking because I have no batteries. Maybe if there’s a bug I contact the store because it looks like it’s serious and trusting. Highly recommended fast shipping to Spain Canary Islands
R***t –
The tape works, the cable is nice.
B***k –
The LED strip is arriving in time it works great I put it on my screen 75 inches pile hair with the band of 5 meters works super well the only downside and they do not provide the battery for the remote control but after buying the battery everything works great. Very satisfied
F***. –
Received within 18 days after ordering, so this is a fast shipping, thank you! Reliable and honest store, I recommend. Product meets my expectations: shines very good, I’m satisfied.
D***a –
The tape is cool. Already on the glue. Everything works fine. In the remote there is no botareiki, so I did not try it as a remote control. And in general, everything is super
I***a –
Stuck on the wall, and the next day fell .. I have to glue it on the Scotch, and in celostat it’s good
A***o –
It doesn’t come with Stack, I come fast and just like the pictures
D***z –
Excellent product! I arrive in the right time, I was very happy!
A***r –
The LEDs arrived perfectly and I’m pretty sure before they were even expected! Wonderful packing job, accurate description, they are in working order and I’m excited to use them for some home projects. Thank you, store and any and all workers! <3
V***s –
It’s been here for three weeks. Tapes on self-adhesive, everything works. I took 4 pcs of 3 M, you can control one remote control. By the way, there are no 2052 batteries in the remotes, they could put it, and the plugs are plastic under the batteries. The only LEDs of the RGB are not multi and individual each color, but I think this tape will last longer. I recommend the store and the goods.
Customer –
Works, only without battery
S***o –
Order 12.02, came tape 12. 14 to the new post office, Kiev. The tape works, bullets too (but there was no battery) switches and everything is fine. I advise the store. Ordered 5 meters me and my wife in the room. Recommend!
S***k –
I really like it, but it’s all as fragile as hanging on the wall I’ll add
E***v –
All norms. At 43 inches took 3 meters. There are no batteries in the remote control
R***r –
The store is good, it came quickly. The product corresponds to the description.
A***o –
Awesome!!
V***n –
I’ll order more.
V***o –
Arrived very fast. Tested and working. Not only put in place yet. (Note: comes without battery)
C***o –
Nice, that’s what I expected.