Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of unusualneeds.com.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***s –
Love the way they feel and look
B***r –
The parcel went very long-1 month. The quality of the slaps is swollen Chinese with this smell. I put five stars, because it seems like I have nothing to find fault with other than everything I ask. I will try in the case
T***E –
I bought the item as a gift for Christmas, couldn’t track it. Aside the little wait, its same as discribed.
T***k –
Very good thx, arrived early and good.
L***e –
Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item Good Item
J***a –
Perfect! More two pieces replacement
O***a –
Delivery 3 weeks in Krasnodar territory. Kit. Looks like in the photo. They haven’t tried it yet.
A***o –
Slippers massage Super! I go constantly, I recommend the store! The parcel came quickly strong, reliable. Excellent product for this money
Customer –
I can not say anything yet about the massage properties, but the shoes are very noisy when walking, it’s not convenient. Plus a strong smell.
T***y –
in principle, it is normal, I do not know how the plastic “stones” will behave and whether they will last a long time, but it should be enough for the season. In the meantime, I’m happy with my purchase.
T***y –
в принципе нормально, не знаю как поведут себя пластмассовые “камешки” и прослужат ли они долго, но на сезон должно хватить.
G***f –
son geniales… creo que me ayudarán con el problema de llorar articular.. gracias vendedor
M***F –
Nice slippers. The size approached.
N***a –
Walking is sick, but norms. All plastic buttons and press. Heavy-house as in the house. The effect has not yet felt, but when you remove them-so easy at once))
Customer –
Very heavy but nice.
Customer –
Received item in good condition, the little plastics have springs on them so it moves with the weight on your feet, very interesting product, hope it lasts
S***n –
Ожидал большего, главное чтобы массажные столбики не ломались. Посмотрим, как долго они продержатся. Но я люблю магазин.
S***n –
Ожидал большего, главное чтобы массажные столбики не ломались. Посмотрим, как долго они продержатся. В целом я под впечатлением
M***a –
i recommend this store , get it in 2 weeks to kiev ukraine
R***e –
The buttons are falling off easily but when complained. The store replaced it in full speed.
J***a –
one of the hookers came differently than I ordered and the other order was ok
O***r –
Massage excellent, quality 5
V***v –
Пришли тапочки, качество хорошее.
E***k –
Хорошие массажные тапки. Заказ для сына. Быстрая доставка!
Customer –
Very Nice sandals, very comfortable ok
S***o –
GOOD
R***I –
The product arrived in about two weeks. It seems that its quality is good when used. I feel comfortable.