Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of unusualneeds.com.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A****m –
Not the best quality roller as it does squeak and it’s not as smooth as others I have and the gua sha massagers I have bought at a similar price point.
E****a –
I tried the roller right out of the box and it was already cool on my skin. It was surprisingly refreshing and calming. I googled how to use the other two and there are lots of instructions out there.
H***y –
The roller makes a weird squeaky noise.
L***k –
Amazing absolutely love it, makes my skin so soft & smooth. Definitely reduces the puffiness especially noticeable around the eyes. Wouldn’t ever go a day without using it now. 🙂
F***a –
I was thinking twice of buying this jade roller as the reviews differ so much but I’m so glad I did. It feels really nice and made a good difference to my face and eye bags. Put it in the fridge to cool.
Z****a –
Excellent quality! Arrived very well packed. Recommend.
S****g –
Great product, wish I had found it sooner! I use it during the week and it’s very easy to use, smoothes out the skin! Highly recommend it! Great value for money too!
B***a –
I bought this to help improve my skin… and it has made a big difference
U***e –
Fast delivery; great product, correspond to the description. Thank you very much.
U****y –
The larger roller is fine. The smaller one can nip your lower lashes when using around your eyes. Can’t personally say I’ve noticed a difference but it’s nice to use when it’s cold.
S***u –
Added it to my daily skincare routine and I’m I face has gotten smoother!
C***l –
They are very easy to clean. I like to use mine after I put my actives and oils on my face and before my moisturizer. I don’t know about the benefits but I do know that it feels great and refreshing
M****e –
So glad I bought this has really helped in the mornings with my puffy face from allergies
R****l –
This feels amazing, the rollers are cool at first and then warm up as you use them. You have the option of using one of the other two stones until the first one cools down. So easy and relaxing to use. I use mine when I’m watching TV and feel very relaxed afterward
J****n –
The item arrived in good condition and very well packaged. I’m satisfied with the purchase.
E****w –
Unexpectedly good feeling face massager. It’s really cold at first touch, which is supposed to firm skin. Works very well, two sizes guarantee good access to all face areas. Also well made, my 5 year old tried to use it as a construction tool, but it survived!
V****a –
The product was just as advertised and beautiful! I have ordered a few things on line from other companies and was very disappointed but so far I have no complaints with this company, even the packaging was safe and secured! Keep up the good work!
S***k –
Very happy with my purchase. I feel like it’s helped improve my skin and enhance some areas of the face.
G***y –
So happy, been after one of these for a while. Great price and quality product. Brilliant
L***e –
Overall the gua sha roler is best, and due to it’s shape you can really emphasize the massage you want on your face and body.
F****a –
Been using it for 10 days and I do think it has helped. I keep it in the fridge then use it for 10 mins whilst watching telly! Feels soothing from the fridge. Definitely recommend. Definitely will continue to use
U****d –
Great product at a good price. It is always cool on the skin so very relaxing especially round the eye area.
D****a –
Fantastic quality, leaves skin feeling great. Noticeable difference on first use. Highly recommend. Have ordered the one for jawline and rose water to do a really beneficial facial after getting some tips from youtube on use. Highly recommend this seller and this roller.
S*****d –
I do like this product. It’s lovely and cool all the time and is nice to use. I haven’t noticed any wrinkle reduction or dark shadow reduction. I am hoping after using it longer it will work but it is lovely and cooling relaxing for your face anyway.
N****a –
Loads cheaper than other jade rollers on the market though and it is cool to the touch, does the job
A***e –
I use it at night and in the morning with my serum after I’ve washed or cleansed myself face, it feels so soothing and relaxing, afterwards my face feels lovely, cool, tingly sensation, feels nice, can only be doing good, love it!!, definitely recommend it ??
A***s –
Really enjoy using it twice a day. Eased my headache/sinus problem. Skin feels plumper. Cooling on the skin ?
L***y –
I was really wary of buying this product as I’m all for the beauty tools out there but for the price I really couldn’t argue!! I just couldn’t believe how it actually works!! It’s brilliant when you wake up and you have a bit of a puffy looking face it’s gone straight away, it’s cool and soothing I would definitely recommend this product to everyone!!
T****a –
I really enjoy this product. I keep it in the fridge and get an ‘Ah’ moment anytime I use it, which is most evenings.
J**e –
I am a senior who likes to take care of her skin particularly facial and so glad about six months ago, I found out about Jade Rollers and Gua Sha Scraping stone. These tools are used for massaging which helps promote lymphatic drainage, reduce puffiness, help with muscle pain and are good stress relievers. There is instructions included on how to best use these tools plus a lot of videos on the net too. Good for presentation as a gift.
K****e –
I love the look of this. It’s cool on the face and seems to be making a difference to the texture of my skin. Gets the blood circulating.
V***g –
I’ve been using this for a couple of months now and I love it I’ve noticed a difference in some of my facial lines and my neck appears firmer
K***e –
This is the color I like of rose stone, so beautiful. This is the material of pure quartz stone, like the seller’s picture, It’snsurprise when I received it. I don’t need to put the refrigerator. I use a small roller to massage the edema around my eyes. The big roller massages my chin and face, and can also be used with skincare products. I feel that there is a clear lifting. In addition to massaging the face, the scraping board can also massage the hands and legs to edema, which should take some time to see the effect. Anyway, I am very satisfied with this shopping and recommend this product.
C***k –
Great value for money. Works really well on the under-eye area, and seems to help with the wrinkles by my eyes.
K***e –
The product is so beautiful! Just love it!
J**e –
This is a high quality product and most definitely worth the money!! This product stimulates the blood flow when used gently, and helps you feel revitalized. Highly recommend!!