Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of unusualneeds.com.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***l –
It looks not bad, but kinda works well with Xiaomi. And so I advise you to buy it.
S***l –
It looks not bad, but worse than Xiaomi. If you buy at a discount and coupons, then norms. And so I advise you to take Xiaomi.
M***d –
good
S***k –
Living forms the two so good
K***e –
Everything is fine, the delivery is very fast
K***a –
Thank You so much store. Good quity.
S***. –
It came quickly, to Germany in five days. Quality is good. Checked with powerbank, everything works. Fast charging too. In the car, I can not check the charge yet, as the adapter in the cigarette lighter has not yet come. But I think that there will be no problems. Thank you.
S***. –
It came quickly, to Germany in ten days. Quality is good. Checked with powerbank, everything works. Fast charging too. In the car, I can not check the charge yet, as the adapter in the cigarette lighter has not yet come. But I think that there will be no problems. Thank you.
M***l –
arrived very fast 2 weeks – even long distance, looks great, good quality, the only problem is that it doesn’t charge for some reason – My car is faulty
Y***h –
it’s not well packed, and also the phone holder is not strong like the video. overall it’s a fine thing
M***v –
Came to Moscow for 10 Days. Excellent Device, everything works. iPhone 12 Pro max is stuck and charged! I advise this device.
A***o –
Delivery month from the moment of order, packed well, everything without damage, in appearance charging quality, I did not really test myself for this, when charging works on qc3.0 9V and consumes 1A, when charging, the smartphone and charging slightly heats up like with normal charging, the holder holds the smartphone well not to drain, Inside there is some battery because Without power, you can open the clamps by pressing the button. To the whole very good charging. Recommend.
J***k –
Zamowione 12.11 dostarczono 16.11 delivery with Polish works like please. Charges iPhone, Samsung Recommend
R***s –
Rewelacja. 4dni and 19 HR. Delivery. AND if it works? It immediately sprawdzÄ™
M***o –
Product arrived as the announcement and great quality.
Y***v –
It came on time the goods correspond only to the Samsung Note 10 + S9 + does not hurt
A***v –
All norms, iPhone SE2 charges
Y***v –
Everything came whole phone is charging. Side fasteners with electric drive. A great store as always.
R***r –
Delivery by courier to Moscow 5 days!!! (By phone changed the delivery address to the worker-no problems). The goods are very satisfied!!! Purchased for 1544.89 ₽. Everything works fine as well as all goods purchased by me of this manufacturer. My se2020 sat like a glove. The thing is worth its money. With the store did not communicate because there was no need.
K***r –
Very good!!!!!
F***n –
The goods came in 8 days to Moscow. Charging works, but the lock for the phone is semi-automatically-ie. To open clips, you must always press the button on the side. For some it will not be quite convenient. At a charging speed of about 40 minutes to 50% on the iPhone 11. Build quality as always good.
I***v –
It came weeks 2-2,5 to St. Petersburg, corbka is slightly crumpled, but in the zero everything, the pri-2 in the cold car is a little slow. Attention! The current of the adapter should be at least 1.5-20A, otherwise the charging will not work! And so, the thing is interesting, let’s see if it lives for a long time.
Customer –
Very good thanks.
B***h –
All Super, 10 days delivery, bought 11.11 with coupons etc for 1400. Works moves, charges
A*** –
The goods came relatively quickly. But it’s rosiia’s mail fault. The box was a little crumpled. Content whole. Installed without problems. Charges perfectly, looks stylish. I advise the store!
S*** –
Sent in one bag two order, packed very bad. Boxes are crumpled, but the goods remained intact and working.
K***v –
Wonderful thing!
A***h –
Very good quality goods. It came quickly enough, in good packaging. The charging itself works without complaints, charges quickly enough. Charges through a thick shockproof Spigen case!!! As for the work system. You can disable the backlight and proximity sensor. But the point from this is if in the next car factory all settings are reset by default ??? Also, there is no automatic opening of the holders in the charge when you carry the phone. It turns out that the infrared proximity sensor works only on the closure of the mechanism when the phone is installed in the charger. But then I revised the presentation video. So that’s where the developers of this moment and did not show and carefully bypassed! Like a hint, but not in the open. But in general, charging is satisfied. I recommend the goods and the store.