Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of unusualneeds.com.ng
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***o –
The adapter is cool. Advise.
T***k –
Wow wow wow
A***a –
It works perfect.
Customer –
This is a find for “proshek”! Extremely convenient, functional and high quality. Baseus is still great. Everything is in perfect condition, in a cool package with a detailed instruction. And a unique device for Apple owners))) with 11.11 delivery month
B***f –
always at the top
A***o –
the packaging it is on point, the presentation of the adapter it is perfect and it feels really nice, i have to test it on a macbook yet, but as first impression i like it
J***i –
Good quality! I got it delivered very quickly!
J***z –
WOW! It really is amazing, it is very small and portable, quality 10 points. He arrived in less than a month in Colombia.
A***a –
Works fine! Thanks to it, the computer does not stand closely on the table and ventilation is better. It looks aesthetic and reliable. 100% recommend! All ports work. A little over a week went to Ukraine.
A***o –
Works as expected, good stuff. Tested only usb, all right. Very fast delivery. Thanks to store
Customer –
Shipping drawstring fast summer ㅋ ㅋ ㅋ days hang room white Kenyan chest for hero with the working desk baseus in order for HDMI Cable two months the safe ohm ㅋ ㅋ ㅋ ㅋ
K***I –
Finally it is here after a long wait due to the COVID-19 delay. Package came intact and no damage to the box inside. The adapter is in good quality and you can feel the metal. I haven’t test all the port yet but at least the hdmi is working fine
N***n –
Wow, the best type c hub ever in 2020. Thanks !!!
O***v –
Excellent quality. Recommended.
M***a –
Microphone maidservant not
M***l –
Nice Product
C***n –
Good quality excellent construction only with a detail in the headphone entry, since for the price you would expect something more neat
M***v –
Everything is fine Order came quickly
A***n –
Just a bomb of a. 8, I recommend to everyone who understands the importance of these things…
M***o –
Received today. The quality is ever good
N***k –
An excellent device, organizes a workplace, fully corresponds to the characteristics of plus additional ventilation. Definitely recommend to buy!